PROCEDURE FOR FILING A WARRANTY CLAIM

The following materials and/or information are required in order to open and process a warranty claim:

1)     Customers are asked to send color photographs clearly showing the area of concern in the pool. Usually four to six photographs are sufficient. Please include both wide and close up shots. As well, at least one photograph of the complete pool so that the ground preparation can be viewed.

2)     A clear copy of customer's original bill of sale or contract showing the date of purchase, where purchase was made, what product was purchased and the purchaser's name.

3)     A letter describing customers concern which includes all contact information including a daytime telephone number and return address.

4)    Customers are asked to send the letter and/or package to the following address;

Trendium Pool Products

7050 Saint Patrick Street

LaSalle, Quebec

H8N 1V2

OR

support@trendiumpool.com

5)    All warranty claims are handled in priority sequence. Once package is received, the appropriate department will review the pictures where all data including photographs will be assessed.

6)    A letter will be written and forwarded outlining our disposition and the necessary steps to complete the warranty process.